Totally overloaded: Nothing works on the corona vaccination hotline anymore

Totally overloaded: Nothing works on the corona vaccination hotline anymore
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Nothing works anymore: Extremely high access numbers to the websites for booking a corona vaccination and a high number of calls to the hotline 116 117 currently lead to considerable delays in booking appointments for those over 80 years of age who are eligible for vaccination in North Rhine-Westphalia, which means longer waiting times for calls and Delays both in accessing the website and in confirming appointments by e-mail. This was announced by the Association of Statutory Health Insurance Physicians.

According to their own statements, the KVen are working at full speed to resolve the bottlenecks and, in view of the current system load, ask everyone who wants to book an appointment to be patient. Everyone who has the option of booking an appointment at a later date should make use of this option.

The group of those eligible for vaccination, who can make appointments from today and in the coming weeks, comprises around 850.000 people in North Rhine-Westphalia and, despite the enormous call center capacities, has around 800 employees who are active at the same time for appointment telephony and the dedicated The online portals created for booking appointments are so large that there are bottlenecks when allocating appointments, at least at the start.

Important: Anyone who, according to the Corona vaccination regulation, does not belong to the group of over 80s should currently not call before the appointment allocation starts for them too. In addition, the telephone registration options for a corona vaccination should be used primarily to arrange appointments and not for general questions about the corona vaccination, so as not to put additional strain on the lines. Appointments can be made by telephone between 8 a.m. and 22 p.m., online around the clock.

“Nobody has to worry about their vaccination or their appointment. There is enough time and lead time to make an appointment, "emphasizes Bergmann," especially since we will be vaccinating the over 80-year-olds with a view to the available quantities of vaccine until April. Everyone who wants to be vaccinated will have a turn and do not have to worry about being late. ”In the coming weeks, the amount of vaccine will be sufficient for around 70.000 people per week in North Rhine-Westphalia.

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